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If for any reason you feel that our service did not live up to your expectations or you think that somehow our service did not meet your standards of excellence. Request a cancellation and pay only for the period you have consumed.
Users can cancel and request a refund for the rest of their subscriptions in just a few steps in their account dashboard.
Please check the table below for how the refund calculations are done.
*This policy does not apply to reseller plans. Reseller plans are nonrefundable.
SUBSCRIPTION PERIOD | 1 MONTH | 3 MONTH | 6 MONTH | 12 MONTH |
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 1-21 DAYS = €5.00 | WITHIN 1-15 DAYS = €15.50 | WITHIN 1-15 DAYS = €25.50 | WITHIN 1-15 DAYS = €45.50 |
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 22-30 DAYS = €0 | WITHIN 16-45 DAYS = €10 | WITHIN 16-45 DAYS = €20 | WITHIN 16-45 DAYS = €40 |
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 46-60 DAYS = €5 | WITHIN 46-60 DAYS = €15 | WITHIN 46-75 DAYS = €35 | |
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 61-90 DAYS = €0 | WITHIN 61-90 DAYS = €10 | WITHIN 76-90 DAYS = €30 | |
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 91-120 DAYS = €5 | WITHIN 91 -120 DAYS = €25 | ||
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 121-150 DAYS = €2 | WITHIN 121-180 DAYS = €20 | ||
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 151-180 DAYS = €0 | WITHIN 181- 240 DAYS = €17 | ||
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 241-300 DAYS = €6 | |||
REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 301-360 DAYS = €0 |
We also strive to make sure our customers don’t get stuck or give up on the process. If you are having any issues at all please Open Ticket. We are a full-service provider and help with everything from ordering to installation.